Politique de remboursement

We want you and your little explorer to love every single step. To keep our high-quality barefoot footwear sustainable, we provide extensive sizing tools.

Standard returns are accepted within 30 days of the order generation date.

Sizing Selection Liability: Selecting the correct size is the buyer’s responsibility. Size selection errors do not constitute store faults, and standard return fees apply.

Sensori™ Members always enjoy 100% Free Returns & Exchanges on all eligible items.

Instant Exchanges are available to ensure zero waiting time for growing feet!

RETURN WINDOW & ELIGIBILITY

To be eligible for a return or exchange, all items must meet the following criteria:

  • The Window: Your return request must be initiated within 30 days from the date of order generation.

  • Condition: Shoes must be in their original, brand-new condition. They must be unworn (strictly tried on indoors only), unwashed, with all original tags attached, and inside their undamaged original shoe box packaging.

  • Buyer Sizing Responsibility Disclaimer: At Sensori™, we provide comprehensive sizing assistance—including our Printable Fit Finder, interactive Fit Quiz, and individual expert cross-checks—to eliminate guesswork. Choosing the final size remains the sole responsibility of the customer. An incorrect size ordered by the buyer does not constitute a store, manufacturing, or system error, and does not qualify for brand-error free returns.

EXCLUSIONS & MEMBER REFUND CALCULATIONS

  • Clearance / Final Sale: Items marked as "Clearance" or "Final Sale" are final. These items cannot be returned, reverted, or refunded unless they present severe manufacturer defects.

  • Sensori™ Annual Membership ($39/Year) Early Cancellation: If you choose to cancel your Annual Membership within its 1-year validity period, a calculated refund will be issued under strict audit:

    • The Clawback Clause: We will fully calculate and claw back (deduct) all financial benefits you have utilized during the membership period. This includes the total cumulative amount saved via your 10% Member Discount across all orders, plus the full value of any complimentary standard shipping fees waived through your member status.

    • The Payout: The remaining balance of the $39 membership fee after these deductions will be converted into a non-expiring Store Credit Balance and issued directly to your account. This balance can be used on any future purchase, excluding clearance items. If the deductions exceed $39, no store credit will be issued, and no cash refunds will be given.

RETURN SHIPPING FEES & TRANSACTIONAL DEDUCTIONS

We provide pre-paid shipping labels via our official website's Returns Portal for your convenience.

  • Brand-Fault Free Returns: If the return is due strictly to our operational error—such as an incorrect size/style dispatched by our warehouse team that conflicts with your original order invoice, or a damaged package arrival—return shipping is 100% free with no deductions.
  • Buyer-Reason Returns (Non-Members): If you are a non-member and initiate a return due to buyer-responsible reasons—including ordering an incorrect size, purchasing the wrong style, or a change of mind—the following two deductions will be applied to your final refund:

    • A flat return logistics and handling fee of $7.99 will be deducted to cover the return label cost.

    • A 5% payment processing fee calculated from the total value of the returned merchandise will be strictly deducted to compensate for the non-refundable credit card/PayPal transaction costs incurred during payment.

THE SENSORI™ INSTANT EXCHANGE

Because children's feet grow fast, we offer an Instant Exchange option:

  • Instant Exchange: When requested through our Returns Portal, our system immediately processes and ships your new pair. A temporary security authorization hold will be placed on your payment method. You must mail back the original unworn shoes within 30 days. If the original item is not scanned as received by our warehouse within 30 days, your payment method will be charged for the second pair.
  • Standard Exchange: Alternatively, you can opt for a standard exchange, where the replacement pair is shipped only after your return is received and inspected. We cannot guarantee size inventory availability during standard exchanges.

WRONG OR DEFECTIVE ITEMS: "KEEP & PASS IT ON" POLICY

If our warehouse made an operational error (mismatched dispatch against your invoice) or if a product presents a severe manufacturing defect:

  • Do not initiate a standard return. Please navigate directly to our official website's Contact Us Page or open a ticket through our Help Center Widget on the storefront.

  • Submit your order number along with clear photos of the defect or the incorrect size label. Our support team will arrange a 100% full refund or immediate replacement shipment at no cost.

  • Keep and Pass It On: You do not need to print a label or mail the mistake back. We warmly encourage you to pass the pair along to a family member, a friend, or donate them to children in underprivileged communities via global networks such as Soles4Souls.

REFUND PROCESSING & NETWORKS

  • Inspection: Please allow 3 to 5 business days for our fulfillment center to inspect and process the returned merchandise once it arrives.

  • Settlement: Approved returns will be issued back to your original payment method. Please allow 5 to 7 business days for the financial institutions or PayPal to display the credit on your bank statement.