Politique d’expédition

ORDER PROCESSING TIME

  1. The Hand-off: All standard orders require 1 to 3 business days of processing and packaging time at our fulfillment center before they are handed off to our shipping carriers.

  2. Schedule: Order processing occurs strictly Monday through Friday (excluding national holidays and weekends). Orders placed on Fridays after 12:00 PM EST, or during weekends and public holidays, will begin processing on the following active business day.

  3. Anatomical Size Verification Delay: Please note that if you selected our Expert Size Cross-Check Service at checkout and our care team detects an anomaly between your provided foot measurements and the shoe model ordered, your order processing may be temporarily paused. We will immediately issue a notification via your account panel/SMS to consult. If no response is received within 48 hours, we will dispatch the original size ordered to avoid transit delays.

SHIPPING METHODS, RATES & TRANSIT TIMES

We partner with premier logistics networks (including USPS, FedEx, and DHL) to ensure safe, traceable transit for your little explorer's gear. Our shipping structures are defined as follows:

Shipping Method Order Value Threshold Sensori™ Member Rate Non-Member Rate Estimated Transit Time
Standard Barefoot Shipping Orders $70.00 and above FREE FREE 3 - 7 Business Days
Standard Barefoot Shipping Orders under $70.00 FREE $7.99 Flat Rate 3 - 7 Business Days
Expedited Growing-Feet Priority Any Order Value $12.99 Premium Upcharge $18.99 Flat Rate 2 Business Days

Notes on Limitations:

Non-Contiguous United States: For shipments directed to Alaska, Hawaii, Puerto Rico, and military addresses (APO/FPO/DPO), Standard Shipping rates start at a flat rate of $9.99. Free shipping thresholds do not automatically apply to these regions unless specified during exclusive member promotions.

ACCURATE ACCOUNT DETAILS & ADDRESS CORRECTIONS

  1. The Responsibility: To guarantee high parenting convenience and eliminate undelivered parcel waste, it is the sole responsibility of the customer to ensure that the shipping address entered at checkout is 100% correct, complete, and verifiable by international carrier databases. 2. Address Corrections Pre-Shipment: If you notice a typo in your shipping address after completing checkout, you must open a critical support ticket through our storefront’s Help Center Widget / Live Chat within 2 hours of order submission. While we make every operational attempt to intercept the order, we cannot guarantee modifications once the warehouse system has generated the shipping label.

  2. Refused or Undeliverable Shipments: If a package is returned to our fulfillment center by the carrier due to an insufficient address, missing apartment/suite numbers, or customer refusal to accept delivery:

    1. The order will be cancelled automatically upon return inspection.

    2. A strict deduction containing the original $7.99 logistics processing overhead PLUS the 5% payment gateway non-refundable transaction fee will be assessed and deducted from your final purchase refund.

SHIPMENT TRACKING & SECURE DELIVERY

  1. Tracking Transmission: As soon as your barefoot footwear is packed and scanned by the carrier, an automated shipping confirmation containing your unique tracking number and an encrypted carrier tracking link will be pushed directly to your registered checkout account or SMS channel.

  2. Self-Service Check: Non-members and members alike can track real-time delivery progress by logging into their Sensori™ Account Panel or interacting with our automated Storefront Order Tracking Page.

LOST, STOLEN, OR DAMAGED PARCELS: "PORCH PIRATE" DISCLAIMER

  1. Carrier Transfer of Liability: Sensori™ is liable for your footwear during its processing and initial transit phases. Upon delivery to the customer's specified address—as verified by official carrier GPS timestamps and delivery confirmation records (e.g., USPS/FedEx status marked as "Delivered" or "Left on Porch")—the liability for the physical merchandise transfers entirely to the buyer.

  2. The "Porch Pirate" Policy: We understand that unattended package theft (porch piracy) is a frustrating parenting inconvenience. However, Sensori™ is not legally or financially liable for packages that are marked as successfully delivered by the carrier but claimed as missing or stolen by the buyer. 3. The Protocol for Claims: In the rare event that your tracking status states your shoes have been delivered but you cannot locate them:

    • You must cross-check with family members, neighbors, and your local postal sorting facility within 48 hours.

    • If the parcel remains missing, you must formally file a Mail Theft / Missing Mail Report with your carrier (USPS/FedEx) and obtain an official Case Investigation Number.

    • Submit this Carrier Case Number through our Help Center Ticket System. We will individually review verified carrier theft cases to provide exclusive member discount solutions for replacements, but no direct cash refunds will be authorized for carrier-verified successful deliveries.