Politique de résiliation

Our Cancellation & Flexibility Blueprint At Sensori™, we automate our fulfillment pipelines to ensure your little explorer's shoes ship as fast as they grow.

  • Standard Orders: Can only be cancelled or modified within a strict 2-hour window from order generation. Customer-responsible cancellations are subject to a 5% payment gateway processing fee deduction.

  • Sensori™ Annual Membership ($39): Auto-renewal can be disabled anytime. Early termination refunds are subject to a retrospective financial benefit clawback and are paid out exclusively as Store Credit.

  • Sizing Remorse Notice: Selecting the correct size is the buyer's absolute responsibility. Size-selection regrets after the 2-hour window cannot be cancelled pre-shipping and must be treated as a standard return.

STANDARD ONE-TIME ORDER CANCELLATIONS

  1. The 2-Hour Grace Window: Once an order is submitted, the data immediately syncs with our automated logistics and fulfillment center. If you change your mind, buy the wrong style, or realize you entered an incorrect shipping address, you must submit an urgent request through our storefront’s Help Center Widget / Live Chat Ticket System within exactly two (2) hours of order generation.

  2. The 5% Processor Fee Capture: Because credit card companies, banking institutions, and PayPal charge merchants non-refundable transactional processing fees at checkout, any customer-initiated order cancellation within the 2-hour window due to buyer-responsible reasons will have a strict 5% banking fee deducted from the final refund amount.

  3. Post 2-Hour Inflexible Deadline: Once the 2-hour window expires, your order enters a locked packing sequence. No cancellations, address shifts, or size alterations can be manually or systemically performed. If you still do not want the product, you must wait for the parcel to arrive and initiate a standard return under our official Returns Policy (which will incur the 5% processing fee deduction plus a $7.99 return shipping deduction).

SECTION 2 - SENSORI™ ANNUAL MEMBERSHIP SUBSCRIPTION CANCELLATION 

The Sensori™ Annual Membership ($39/Year) provides premium perks for proactive parenting. You are free to manage your recurring billing parameters within your account profile panel.

  1. Disabling Auto-Renewal: You can turn off the automated annual billing option at any point during your subscription year via a single click in your Self-Service Customer Portal. Your active member benefits (10% discount, zero-minimum free shipping) will remain valid until your current 365-day cycle formally terminates.

  2. Early Termination Refund & Retrospective Clawback: If you demand an immediate cancellation and a refund of the $39 membership contract fee within the active period, your profile will be subjected to an automatic, binding financial audit:

    • The Benefits Clawback Formula: We will calculate the exact monetary savings you have enjoyed via your membership. We will sum up the total dollar amount saved through the 10% Member Discount across all orders placed, plus the cumulative retail value of all standard shipping fees ($7.99 per order) that were waived due to your member status.

    • Deduction & Store Credit Payout: These extracted financial benefits will be completely deducted from the initial $39 payment. Any remaining balance will be transformed into a non-expiring Store Credit Balance / Gift Card and deposited into your account. This store credit can be utilized for any future purchase on our site, strictly excluding Clearance lines.

    • Zero Balance Clause: If the total financial value of the savings you utilized exceeds $39, the residual value of your canceled membership will be marked as zero ($0). No cash refunds, partial charge reversals, or credit card charge-backs will be authorized under any circumstances.

CLEARANCE & FINAL SALE ITEMS CANCELLATIONS

Items categorized under "Clearance" or designated with a "Final Sale" markdown badge undergo hyper-accelerated sorting pipelines.

  • Zero Modification Window: These transactions are completely finalized the absolute millisecond checkout is verified.

  • Clearance and Final Sale items are completely exempted from the 2-hour cancellation grace window. They cannot be modified, intercepted, swapped for size, or cancelled pre-shipping under any operational condition.

BUYER DEFENSIVE DISCLAIMER FOR SIZE SELECTION

  1. Store Fault Definition: Sensori™ takes operational liability exclusively for explicit store errors (e.g., the physical invoice size or model does not align with the product packed inside the box).

  2. Fit Selection is Personal Liability: We provide an anatomical wide toe box and supply comprehensive Printable Fit Finders, dimensional tables, and interactive sizing algorithms to optimize accuracy. Choosing the final numerical size is an action born entirely of buyer discretion.

  3. No Bad-Faith Enforcement: If a customer realizes they ordered the incorrect size after the 1-hour grace window has expired, this remorse does not constitute a merchant error or system failure. The order cannot be intercepted pre-shipping. Customers are prohibited from executing chargebacks or PayPal disputes under "item not as described" parameters for unshipped or in-transit items due to size remorse. All such cases must run their complete transit cycle and follow standard return fee structures ($7.99 shipping + 5% gateway capture).

TICKET TRANSMISSION ROUTING

To maintain elite banking compliance, encrypted telemetry logs, and maximum security for parenting profiles, Sensori™ does not review or execute cancellations via raw, direct inbound emails. All order cancellation requests, subscription modifications, or account audits must be submitted structured and digitally. Please navigate to our storefront, enter our official Contact Us Page, or activate a formal ticket inside the Help Center Chat Widget. Requests sent via unmonitored email lines will not be registered by our database and do not pause fulfillment deadlines.